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CALL US: 585-594-5000
FAQs
Clark Moving & Storage provides moving help to people moving in or out of the Rochester, NY, area. We know that moving can be a daunting task to many people, and it often comes with many questions. Please view our FAQs to learn more about our services. We hope you find this information helpful.
Have a specific question not listed here?
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Call us: 585-594-5000
General FAQs
What Are Your Hours of Operation?
Our office hours are Monday through Friday, from 8:00 AM-5:00 PM. We are also available for your move by appointment only on Saturday from 8:00 AM-12:00 PM.
How Do I Book a Move?
You can call our office at 585-594-5000, Live Chat our Staff, or email us at contactus@clarkmoving.com.
What Areas do You Service For Local Residential Moves?
- Rochester, NY
- Monroe County, NY
- Livingston County, NY
- Genesee County, NY
- Wayne County, NY
- Webster, NY
- Batavia, NY
- Ontario County, NY
- Buffalo, NY
- Erie County, NY
- Seneca County, NY
- and more!
Do You Provide Different Types of Insurance For Our Belongings?
Yes! We offer two different options – Basic Coverage (No Charge) and Full Value Protection (Pricing is based on the value selected by the shipper).
Are You Associated With the Better Business Bureau?
Yes, we have been associated with the BBB since 1985 and have continued to carry an A+ Rating ever since!
What Types of Payment Do You Accept?
We accept Debit Card, Credit Card, Apple Pay, and Google Pay.
What’s the Best Way to Schedule an Estimate?
The best way to schedule an estimate with us is to call our quote hotline at 585-617-3510. From there, our customer service coordinator will schedule a virtual survey with one of our sales representatives to discuss your options in detail.
Are You Associated With Mayflower Transit?
Yes, we are an Award-Winning Agent for Mayflower Transit!
Learn More About Our
Moving FAQs
How Far in Advance Should I Book the Move?
We always recommend being as prepared as possible to make your residential move a smooth process. While many factors can play into a move, general thumb you can expect:
Local Moving: 4 weeks or less
Interstate Moving: At least 4 to 6 weeks depending on the time of year.
Peak season may require more time to reserve your move date.
Do You Make Residential Moves on Weekends?
Yes, local moving is an option on Saturdays with an overtime rate. If you are interested in learning more or wish to get on our schedule, call our office today!
Should I Empty Dresser Drawers & Cabinets Out?
Yes, you should empty at least the top two drawers, so nothing tips out while moving. Most furniture will be tipped on the side to get out of doorways.
Can the Movers Pack My Belongings?
Yes, our team of packers will gladly pack up your belongings. A quote can be provided, and pricing is determined by box selection and quantity.
Are There Tips on Packing a Kitchen?
Mayflower Transit’s website gives tips on how to pack different rooms. They offer instructional videos and a step-by-step process.
Can You Pick Up the Used Materials After the Move?
Yes, call us after, and we can come to do a box pickup for when you are all unpacked.
Can You Move Outdoor Patio Furniture?
Yes, let our team of professionals handle the heavy and awkward stuff to avoid you from getting potentially injured.
Can the Movers Arrange Furniture to My Liking?
Yes, when the items are being brought in, communicate with the movers on where you’d like them placed.
Can You Move My Hot Tub?
Yes, we sure can. Leave the heavy lifting to us, and we’ll have it set up in your new backyard oasis in no time!
Can You Move My Grill?
Yes! We can move gas and/or charcoal grills. However, we will not transport gas or propane, so please make sure to empty grills prior to our arrival.
Do You Offer Online/Virtual Estimates?
Yes, we do, through the Mayflower Transit Virtual Survey app, available in the App Store and Google Play. Alternatively, you can call our quote hotline at 585-617-3510, and our customer service coordinator will schedule a virtual survey with one of our sales representatives.
Is It Acceptable to Tip?
Yes, and it is encouraged throughout the moving industry.
Can I Pack All of My Belongings?
Yes, you certainly can. We call that Pack By Owner!
Do You Provide Packing Materials?
Yes, you can purchase boxes, tape, and packing paper for your move.
How Can I Change My Address After the Move?
Begin with the U.S. Post Office’s online Change of Address Form. It’s also important to notify your banks, insurance providers, credit card companies, and magazine subscriptions of your new address.
Do I Have to be Present During the Move?
Yes, someone who is involved with the move must be there.
Can You Move Plants?
It is recommended that plants do not go in moving trucks as they could potentially die due to heat. Owners should move the plants themselves.
Do You Conduct Moves in Inclement Weather?
Yes! Sunshine, Rain, Snow, etc.
Can You Move My Foam Mattress?
Yes, we can! We have the proper equipment to make sure it’s protected while transporting.
Reach out to us to discuss how we can help your move run smoothly!
Call us: 585-594-5000
Storage FAQs
How Large of a Warehouse Do You Have?
At Clark Moving & Storage, we have over 100,000 Sq Ft of warehouse space.
Is Long-Term Storage an Option?
Yes. At the time of storage, you can discuss the length of time you’d like to have your belongings in our warehouse.
Can You Tell Me About Your Mini-Storage Option?
We offer on-site mini storage units. Our Units are either 10’ x 20’ or 10’ x 30’.
Do the GO-Mini’s Come in Different Sizes?
Yes. We offer three different lengths of containers. 12 ft, 16 ft, & 20 ft in length. All containers are 8’ high by 8’ wide. A 12 ft Go-Mini can hold up to two rooms of furniture. A 16 ft Go-Mini can hold up to four rooms. A 20 ft Go-Mini can hold up to six rooms.
How Are Contents Handled & Stored?
All contents will be digitally inventoried and documented. All furniture and contents are pad wrapped and secured in our wooden storage vaults. A label with a specific job number as well as the movers involved will be stapled to the vault.
Do You Offer Portable Containers?
Yes, we offer portable storage containers. Take advantage of our GO-Mini’s, our portable storage container system. We can deliver them right to your home or business, and you load your belongings at your own pace.
Ready to schedule your moving and storage services?
Contact us to learn more.
Clark Moving & Storage
3680 Buffalo Road
Rochester, NY 14624
Contact Information
Phone: 585-594-5000
Fax: 585-594-5040
Email: Contactus@clarkmoving.com
Business Hours
Business Hours
Monday-Friday:
8:00 AM-5:00 PM
Saturday:
8:00 AM-12:00 PM
(by appointment only)
